Refund Policy

1. General Refund Policy

Static Channel strives to provide high-quality services and products. Our refund policy varies depending on the type of purchase:

• Digital Products (e-books, style guides, downloadable content)
• Online Styling Consultations
• Subscription Services
• In-Person Styling Services

Each category has specific conditions and timeframes for refund eligibility as detailed below.

2. Digital Products

2.1 Eligibility for Refund

Due to the nature of digital products, all sales are generally final. However, we offer refunds for digital products under the following circumstances:

• The digital product is inaccessible or cannot be downloaded due to technical issues on our end
• The product received is materially different from what was described on our website
• The product contains significant errors or is incomplete

2.2 Refund Request Period

Refund requests for digital products must be submitted within 7 days of purchase. After this period, we may consider requests on a case-by-case basis, but approval is not guaranteed.

2.3 Refund Process

To request a refund for a digital product:

1. Contact our customer support team at [email protected]
2. Include your order number, date of purchase, and reason for the refund request
3. Provide details about the issue with the digital product

We will review your request and respond within 3 business days.

3. Online Styling Consultations

3.1 Eligibility for Refund

We offer refunds for online styling consultations under the following circumstances:

• If you cancel at least 48 hours before the scheduled consultation time
• If the stylist fails to attend the scheduled consultation
• If significant technical issues on our end prevent the consultation from taking place

No refunds will be provided for:

• Cancellations less than 48 hours before the scheduled time (rescheduling may be offered)
• No-shows by the client
• Technical issues on the client's end
• Consultations that have already taken place

3.2 Refund Request Period

Refund requests for eligible styling consultations must be submitted within 24 hours of the scheduled consultation time.

3.3 Refund Process

To request a refund for an online styling consultation:

1. Contact your assigned stylist directly if cancelling in advance
2. For other issues, email [email protected] with your booking details
3. Include the date and time of the consultation, stylist name, and reason for the refund request

4. Subscription Services

4.1 Cancellation Policy

You may cancel your subscription at any time:

• Cancellations made before the next billing cycle will stop future charges
• No partial refunds are provided for the current billing period
• You will continue to have access to subscription benefits until the end of the current billing period

4.2 Eligibility for Refund

We offer refunds for subscription services under the following circumstances:

• If you are charged after cancelling your subscription
• If you experience significant and persistent technical issues that prevent access to subscription content
• For new subscribers, within 14 days of the initial subscription purchase if you are unsatisfied with the service

4.3 Refund Process

To request a refund for subscription services:

1. First, ensure you have cancelled your subscription through your account settings
2. Email [email protected] with your account details and reason for the refund request
3. Include the date of subscription, plan type, and any relevant information

5. In-Person Styling Services

5.1 Cancellation and Refund Policy

For in-person styling services, our refund policy is as follows:

• Full refund: Cancellations made 7 or more days before the scheduled service
• 50% refund: Cancellations made between 3-6 days before the scheduled service
• No refund: Cancellations made less than 48 hours before the scheduled service

Exceptions may be made for documented emergencies or illness at our discretion.

5.2 Rescheduling

As an alternative to cancellation, clients may reschedule in-person services:

• Rescheduling requests made 48+ hours in advance: No fee
• Rescheduling requests made less than 48 hours in advance: 25% rescheduling fee

6. Refund Processing

6.1 Processing Time

Once a refund is approved:

• Credit card refunds typically process within 5-10 business days, depending on your financial institution
• PayPal refunds typically process within 3-5 business days
• Bank transfer refunds may take up to 14 business days

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.

7. Exceptions and Special Circumstances

7.1 Promotional or Discounted Purchases

Products or services purchased at a discount or through a promotional offer may have different refund terms, which will be specified at the time of purchase.

7.2 Gift Purchases

Refunds for gift purchases will be issued to the original purchaser, not the gift recipient. Gift recipients should contact the purchaser to initiate a refund request.

7.3 Customized Services

Highly customized services, such as personalized style plans or custom digital products, may have limited or no refund eligibility. These limitations will be clearly communicated before purchase.

8. Right to Refuse Refunds

Static Channel reserves the right to refuse a refund if:

• The refund request is made outside the specified timeframe
• The issues reported are outside our control
• We determine the request is fraudulent or made in bad faith
• The client has violated our Terms and Conditions

9. Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction with consumer protection laws that provide for additional refund rights, those rights are preserved and will be honored in accordance with applicable law.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.